Privacy Policy

1. Who We Are

Vendzed is a multi-vendor marketplace based in Lusaka, Zambia. We operate the website vendzed.com and related services. Contact us at [email protected].

2. What Data We Collect

• Account data — name, email address, phone number when you register.
• Order data — delivery address, payment method, order history.
• Vendor data — shop details, mobile money numbers for payouts.
• Usage data — pages visited, products viewed, search terms (analytics cookies, with your consent).
• Device data — IP address, browser type, screen size for security and performance.

3. How We Use Your Data

• To process and fulfil your orders.
• To disburse vendor payouts via mobile money.
• To send order status notifications (SMS / email).
• To improve the marketplace (analytics, with consent).
• To prevent fraud and ensure platform security.

4. Cookies

We use two categories of cookies:

• Essential cookies — required for the site to function (session, cart, CSRF protection). These are always active.
• Analytics cookies — help us understand how visitors use the site (e.g. Google Analytics). These are only set after you click "Accept All".

You can change your cookie preference at any time by clearing your browser's local storage for this site.

5. Data Sharing

We do not sell your personal data. We share data only with:

• Payment processors (MTN MoMo, Airtel Money) — to complete transactions.
• Courier / logistics partners — delivery name, address, phone only.
• Hosting provider (Laravel Forge / DigitalOcean) — for secure server infrastructure.

6. Data Retention

Account and order data is retained for 5 years for legal and tax compliance. You may request deletion of your account by emailing [email protected]. Order records required for legal compliance may be retained even after account deletion.

7. Your Rights

You have the right to access, correct, or delete your personal data. Contact us at [email protected] and we will respond within 14 days.

8. Changes to This Policy

We may update this policy from time to time. The "Last updated" date at the top will reflect any changes. Continued use of Vendzed after changes constitutes acceptance of the updated policy.