Privacy Policy

1. Who We Are

Vendzed is a multi-vendor marketplace based in Lusaka, Zambia. We operate the website vendzed.com and related services. Contact us at [email protected].

2. What Data We Collect

• Account data — name, email address, phone number when you register.
• Order data — delivery address, payment method, order history.
• Vendor data — shop details, mobile money numbers for payouts.
• Usage data — product views and search terms used to operate and improve marketplace features.
• Device data — limited technical information processed by our hosting and security services.

3. How We Use Your Data

• To process and fulfil your orders.
• To record vendor earnings and manage payout records.
• To send order status notifications (SMS / email).
• To prevent fraud and ensure platform security.

4. Cookies

The site uses essential session and security cookies needed for sign-in, shopping carts, and request protection. We do not currently load optional analytics cookies.

• Essential cookies — required for the site to function (session, cart, CSRF protection). These are always active.

5. Data Sharing

We do not sell your personal data. We share data only with:

• Payment processors — to complete mobile-money transactions.
• Delivery providers where needed — delivery details required to fulfil an order.
• Hosting provider (Laravel Forge / DigitalOcean) — for secure server infrastructure.

6. Data Retention

Account and order data is retained for 5 years for legal and tax compliance. You may request deletion of your account by emailing [email protected]. Order records required for legal compliance may be retained even after account deletion.

7. Your Rights

You have the right to access, correct, or delete your personal data. Contact us at [email protected] and we will respond within 14 days.

8. Changes to This Policy

We may update this policy from time to time. The "Last updated" date at the top will reflect any changes. Continued use of Vendzed after changes constitutes acceptance of the updated policy.